Return Policy: Unwashed and unworn or defective merchandise may be returned within fourteen days of purchase for a refund. The wig has to be in its original condition with the tag attached to the item.   Exchange Policy: Unwashed and unworn or defective merchandise may be returned within fourteen days of purchase for an exchange. The wig has to be in its original condition with the tag attached to the item Return Address: All items being returned should include the order number and reason for the return Please send wigs to the following  address:   Pick A Wig 4667 Kent Ave. Montreal, QC H3W 1H3 Canada